Refund policy

Last Updated: November 2025

At Omnioxe, we maintain a strict Return & Refund Policy due to product quality control, hygiene standards, and international shipping processes. By placing an order, you agree to all terms below.

1. ALL SALES ARE FINAL

  • Orders cannot be cancelled, changed, or refunded once placed.All orders go into automated processing immediately.

  • ✔ Please double-check your address, contact details, and items before checkout.

2. RETURNS ONLY FOR DEFECTIVE OR WRONG ITEMS

We ONLY accept returns if:

  • You received a damaged item

  • You received the wrong product

  • The item is non-functional upon arrival

We DO NOT accept returns for:
✘ Change of mind
✘ Wrong size ordered
✘ Shipping delays or customs delays
✘ Discounted/sale items
✘ Items damaged by misuse
✘ Items without original packaging
✘ Pet-exposed or hygiene-related products

3. 48-HOUR REPORTING RULE (STRICT)

All issues must be reported within 48 hours of delivery.

Email: Omnioxe@gmail.com
Include:

  • Full name

  • Order number

  • Clear photos & videos

  • Mandatory unboxing video for damage claims

Claims without proof cannot be processed.

4. NON-RETURNABLE ITEMS (NO EXCEPTIONS)

These items cannot be returned or refunded:

  • Pet grooming items

  • Pet beds, blankets, clothing

  • Feeding items/bowls

  • Hygiene items

  • Used/opened products

  • Items exposed to pets, odors, and stains

  • Sale/clearance items

  • Gift cards

5. REPLACEMENT ONLY (REFUNDS RARE)

If a claim is approved:
✔ We send a FREE replacement for defective/wrong items.

Refunds are only given if the item is out of stock.

Refunds not issued for:
✘ Minor colour differences
✘ Shipping delays
✘ Customer mistakes
✘ Normal wear & tear

6. RETURN SHIPPING COSTS

If a return is approved:

  • Customer pays for return shipping

  • Item must be unused and in original packaging

  • Tracking number must be provided within 3 days

  • Unauthorised returns will be rejected

7. LOST / STOLEN / WRONG ADDRESS

Omnioxe is not responsible for:

  • Packages marked "delivered"

  • Lost or stolen packages

  • Incorrect address provided at checkout

Customers must contact the shipping carrier directly.

8. SHIPPING DELAYS

No refunds for delays caused by:

  • Customs

  • Weather

  • Carrier backlog

  • Global shipping disruptions

Once shipped, delivery time is out of our control.

9. REFUND PROCESSING (IF APPROVED)

  • Refunds take 7–15 business days

  • Issued ONLY to the original payment method

10. ACCEPTANCE OF THIS POLICY

By placing an order with Omnioxe, you confirm that:
✔ You have read and agreed to this policy
✔ You understand our return, replacement, and refund conditions

Omnioxe reserves the right to update this policy at any time without notice.